The service management consulting facilities of ADLON Datenverarbeitung Systems GmbH at Lake Constance (Bodensee) / Oberschwaben supports you target-oriented and competent in the course of situation analysis, optimization and conception, integration and during the operational phase of your service management. In doing so, we comply with procedures that have proven themselves in practice and acknowledged standards.

Service management as strategy means a consequent and comprehensive alignment with the requirements and goals of the company. The management of the service quality and profitability based on service levels defines the requirements and structure for employees, processes, products and contracts involved.

The service management guidelines equally support quality and quantity of information technology services like other service providers in other industries, who want to perform a service that is oriented to the business requirements of their customers.

Independent of the size, industry and technologies used by the service provider, the neutral and standardized process and role description  will define the model for the service management. The life cycle-oriented view of services guarantees a  consistent methodology and language for IT organizations, which is also portable to other service providers.

The services and products of service providers make an integral and profitable contribution to the business success of their customers. Paradigms such as

• service philosophy
• process orientation
• profitability
• industrialization
• quality management

determine the value and benefit of the supplied services. Service management therefore comprises active and comprehensive planning, implementation, checking and optimization of all the necessary methods, technologies, structures and roles involved.

ADLON is focused on the following areas:

• Business- an Prozessconsulting
• IT Ifrastructure Liabary
• ISO/IEC 20000
• IT Security (ISO 27001)
• TVIT - Total Value of IT Analysis